Service Cancellation Policy

If you have prepaid a 90- or 365- day package, you can cancel service for a partial refund¹ within 14 days from the time of your purchase. After the expiration of the 14 days period, the refund is not available. The refund is not processed for 30 days subscriptions.Once your cancellation request is received, the refund will be processed and a credit will be automatically applied to your original payment method within 7 days.

¹refund amount excludes 30 days

Returns and Refunds

You can return your order to the Company for a full refund within 14 days of the delivery. Send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. After 14 days a restocking fee of $25 will be deducted from the refundable amount. In case you decide to return equipment after several months of purchase, additional fee of $10 will be applied for every month of use. For example, you returned TV media player after two months of use. You will be refunded the original price of the box minus restocking fee of $25 and minus $20 fee for each month of use. You can find more details or initiate the return on Turkish TV

Changes in Prices, Programming, Services and Features

You acknowledge and agree that:

Agreements with programming suppliers may expire during the term of your Agreement with Company. If that occurs, some programming in your services may not be available for some or all of the remaining term of your agreement with Company, and you will not be entitled to any refund, credit, or other compensation, as more fully set forth in the RCA.

Company has the right, at any time and from time to time without notice (including, without limitation, during any term commitment to which you have agreed), to add, delete, rearrange, alter, change and/or eliminate: (A) any and all prices, fees and/or charges; and/or (B) packages, programming, programming suppliers, services offered by suppliers, software, applications, features and/or functionalities; provided that in doing so Company exercises its discretion consistent with the parties’ reasonable expectations at the inception of this Agreement in accordance with the covenant of good faith and fair dealing implied in this Agreement.

Company has the right, without notice at any time (including, without limitation, during any term commitment to which you have agreed), to change your payment terms if you fail to make payments by your payment due date.

Service Requirements

Service requires stable Internet connection. Recommended Internet speed should not be less than 25Mbps or higher. Minimum Internet speed is 5Mbps. We do not guarantee the high quality of TV Service if your Internet speed is lower than 5Mbps or not stable. You can check your Internet speed at Turkish TV Internet Speed Test page.


We do not guarantee, represent, or warrant that your use of the services, including use of our software, the content, applications or functionalities, will be uninterrupted or error ­free, and you agree that we may eliminate or otherwise modify any or all aspects of the services, including features, channels, movies or other content that may be offered, without compensation or notice to you. We specifically disclaim liability for the use of applications, and any other such devices and software (including their continuing compatibility with the services).

Without limiting the foregoing, we assume no liability or responsibility for any of the following: (i) the inclusion or exclusion of any particular channel or Content which may be removed or added in our sole discretion at any time for any reason; (ii) errors or omissions in the Content or on the Web Site or user interfaces; (iii) any failure or interruption in the availability of the Service, Content and/or Web Site or user interfaces; (iv) delivery and or display of any Content contained on the Web Site, user interfaces, or otherwise through the Services; (v) any unlicensed Content or any violations of copyright, trademark or other similar laws and restrictions related to any Content, of which we have no affirmative knowledge of; and (vi) any losses or damages arising from the use of the Services, Content, the Web Site, user interfaces, or otherwise through the Company's service itself, including without limitation, any links contained therein, including any losses or damages arising from downloading of related software, downloading and/or use of any other software or applications.


Updated on 04/13/2021